Knowledge-sharing AI chatbot

AI virtual assistant has expedited question routing, resulting in a 27% reduction in response time, improved communication efficiency, and a 15% increase in conversions.

Client

Popular online answer engine that connects visitors to experts in various disciplines. It uses the paid-advice model.

Objective

Client was seeking an AI solution to route questions to human experts and improve the speed and efficiency of the ‘question-answer’ process.

Solution

Leveraging artificial intelligence, machine learning, and natural language processing, Achievion created an intelligent chatbot to serve as a sophisticated routing engine.

Key features include:

Trained on millions of questions and answers from the client’s internal database
Ability to recognize over 100,000 variables
Quickly determines the best expert for the question, eliminating the need for experts to spend time deciphering the nature of a user’s problem or question before giving their response
Carries out conversations with multiple users simultaneously

Result

The Intelligent Chatbot implementation has significantly improved the question-answer process, leading to a 27% decrease in response time and showcasing the transformative impact of AI in enhancing user experience, communication efficiency, and overall platform relevance and growth. This enhancement has not only improved communication efficiency but has also yielded a 15% increase in conversions.

Faster question routing: questions are routed faster, expediting the overall process.
Efficient communication: improved efficiency in communication between users and experts.
Increased conversions: enhanced speed and efficiency contributed to increased conversions, allowing the platform to stay relevant and experience growth.