AI virtual assistant has expedited question routing, resulting in a 27% reduction in response time, improved communication efficiency, and a 15% increase in conversions.
Just Answer is an online answer engine that connects visitors to experts in various disciplines. It uses the paid-advice model.
Just Answer was seeking an AI solution to route questions to human experts and improve the speed and efficiency of the ‘question-answer’ process.
Using AI, machine learning and natural language processing, the Just Answer Chatbot was developed to serve as an intelligent routing engine.
Features include:
The Just Answer Intelligent Chatbot has significantly improved the question-answer process, leading to a 27% decrease in response time and showcasing the transformative impact of AI in enhancing user experience, communication efficiency, and overall platform relevance and growth. This enhancement has not only improved communication efficiency but has also yielded a 15% increase in conversions.
Questions are routed faster, expediting the overall process.
Improved efficiency in communication between users and experts.
Enhanced speed and efficiency contributed to increased conversions, allowing the platform to stay relevant and experience growth.
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